Our Payment and Delivery
Payments are processed through a high secure server with Paypal for UK, European and Worldwide orders. No sensitive financial details are retained by Quill Exhausts. You do not have to be registered with Paypal, all you need are your card details.
For orders placed via our Website or telephone we accept all major credit and debit cards, including Visa, Mastercard, Visa Delta, Visa Electron, Maestro, Solo, JCB.
**Please note: All Quill Exhausts are hand built to order, and as such are not subject to cancellation or returns. This does not affect your statutory rights.
Please see our full Terms and Conditions on the main pages.
Please ensure that you order the correct silencer for your model, if unsure please contact us for verification.
Please allow up to 14 days for delivery. In peak season (March-October) there can be a delay of up to an extra 3-4 working days as every silencer is hand built and demand is high. We thank you for your patience and we endeavour to keep this delay to a minimum.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted, and in any event within the time stipulated. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. (such as *Force Majeure events). In this case, we may inform you of the delay and the reason for the delay as soon as is practical.
Time will only be of the essence if you have agreed this in advance with us at the time of placing your order.
Please advise our Customer Service Department of any problems with shortages or carrier damage within 5 days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.
UK deliveries are sent by a selected Courier for large items, smaller items are usually sent by Royal Mail. European Union and all other International deliveries are either by our selcted Courier or Royal Mail Parcels or ParcelForce.
UK delivery charges: are applicable Mainland only
There may be an extra charge if you live in the Scottish Highlands, Northern Ireland, Isle Of Man, Isle Of Wight. Please contact us before placing an order on this website.
*"Force Majeure Event" includes any delay or failure to perform our obligations as set out in our Terms where such delay or failure to perform arises from circumstances beyond our reasonable control, including (without limitation) any Act of God, communications failure, death, destruction, fire, flood, strikes, riots, accident, disruption to energy supplies, civil commotion, acts of terrorism or war;